At EaseFit.pk, we want you to be happy with your purchase. If you receive an item that doesn't work for you, you may request a return or exchange within 7 days of receiving your order, subject to the conditions below.
Return Eligibility
To be eligible for a return or exchange, your item must meet the following conditions:
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The item must be in the same condition as you received it.
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The item must be unworn and unused.
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All original tags and labels must be attached.
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The item must be in its original packaging.
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The item must not have any stains, marks, odors, or signs of washing.
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The item must not have been altered, damaged, or modified.
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You must provide your order number or proof of purchase.
Items that do not meet these conditions may not be accepted for return or exchange.
How to Start a Return or Exchange
To request a return or exchange, please contact our customer support team within 7 days of receiving your order.
Please provide your order number and the reason for your return or exchange.
Once your request is approved, you will receive instructions on how and where to send the item.
Important: Items sent back without contacting us and receiving return instructions may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
We may request photographs or videos of the item and packaging to verify the issue.
If the issue is confirmed to be an error on our part, we will arrange an appropriate solution, which may include a replacement or exchange.
Exchanges
We offer exchanges for eligible items, subject to product and size availability.
If you need a different size, please contact us within the 7-day exchange period.
The item being exchanged must meet all of our return and exchange conditions.
If the requested size or product is unavailable, we may offer an alternative option or store credit.
Non-Returnable Items
Certain items may not be eligible for return or exchange, including:
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Items that have been worn, washed, or used
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Items without their original tags
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Items that have been altered or modified
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Items that are damaged due to customer use
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Items purchased as final sale
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Customized or personalized products
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Items that show stains, makeup, perfume, or other signs of use
If you are unsure whether your item qualifies for a return or exchange, please contact our customer support team before sending it back.
Return Shipping
For returns or exchanges due to change of mind, incorrect size selection, or personal preference, the applicable return shipping charges may be the customer's responsibility.
If the return or exchange is due to a wrong, damaged, or defective item received, EaseFit will cover the applicable return shipping costs.
Refunds
Once we receive your returned item, it will be inspected to ensure that it meets our return conditions.
If your return is approved, your refund will be processed through the applicable payment method.
Refunds may take 5–10 business days to appear in your account after approval, depending on your payment provider or bank.
Original shipping charges may be non-refundable unless the return is due to an error on our part.
Important Information
Please make sure to carefully check the size guide, product details, and order information before completing your purchase.
EaseFit reserves the right to reject a return or exchange if the item does not meet the conditions outlined in this policy.
If you have any questions about our Return & Exchange Policy, please contact our customer support team.